Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2025
Table of Contents
Overview
This Privacy Policy describes how Steimel Solutions ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and handling your data with transparency and care. This policy applies to all information collected through our website, services, and communications.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Contact us through our website, email, or phone
- Request a consultation or quote
- Subscribe to our newsletter or communications
- Use our client portal or services
- Participate in surveys or provide feedback
This may include your name, email address, phone number, business information, company name, job title, and any messages or content you send to us.
Automatically Collected Data
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and general location information
- Device type, browser type, and operating system
- Pages viewed, time spent on pages, and navigation patterns
- Referring website addresses
- Date and time of visits
Cookies & Analytics
We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand how visitors interact with our site. These tools help us improve our website's functionality and provide better service.
You can control cookies through your browser settings, though disabling cookies may affect some website features.
How We Use Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide consulting services, automation solutions, and AI assistant services
- Communication: To send you updates, respond to your requests, and provide customer support
- Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
- Security: To protect against fraud, unauthorized access, and other security threats
- Marketing: To send you marketing communications with your consent, including newsletters, service updates, and promotional materials
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Legal Bases
We process your personal information based on:
- Your consent when you provide information or opt-in to communications
- Contractual necessity to fulfill our services and agreements
- Legitimate business interests, such as improving our services and website
- Legal obligations to comply with applicable laws
We respect your privacy rights and will honor applicable data protection laws, including those that may apply to you based on your location.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes:
- Maintaining business records and service history
- Complying with legal, tax, or regulatory obligations
- Resolving disputes and enforcing agreements
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Choices
You have the following rights regarding your personal information:
- Marketing Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly
- Cookie Controls: You can manage cookie preferences through your browser settings
- Access & Correction: You can request access to your personal information and ask us to correct inaccurate data
- Deletion: You can request deletion of your personal information, subject to legal and business requirements
- Data Portability: You may request a copy of your data in a portable format
To exercise these rights, please contact us at [email protected].
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.