Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Steimel Solutions ("we," "us," or "our") regarding your use of our website, services, and any related deliverables.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services. These Terms apply to all clients, visitors, and users of our services.

Who We Are

Steimel Solutions is a consulting and services provider based in New Jersey, USA. We specialize in business automation, AI integrations, marketing support, operations management, and strategic consulting for small and growing businesses.

Services

We provide a range of consulting and implementation services, including but not limited to:

• Business consulting and strategic planning
• Workflow automation and process optimization
• AI assistant development and integration
• Marketing and advertising support
• Operations management and systems implementation
• Data integration and dashboard development
• Project management and execution

Our services are provided on a project basis, retainer, or subscription model as agreed upon in writing. We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice to affected clients.

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding agreements on behalf of yourself or your business
• Provide accurate and complete information when engaging our services
• Comply with all applicable laws and regulations

If you are using our services on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms.

Client Responsibilities

As a client, you are responsible for:

• Accurate Information: Providing accurate, current, and complete information about your business, needs, and requirements
• Permissions & Access: Obtaining all necessary permissions, licenses, and access credentials for systems, data, and third-party services we need to work with
• Lawful Use: Ensuring that your use of our services and any deliverables complies with all applicable laws, regulations, and third-party terms of service
• Timely Cooperation: Responding promptly to requests for information, feedback, or approvals necessary for project completion
• Security: Maintaining the security of your accounts, credentials, and systems, and notifying us immediately of any security breaches
• Content Ownership: Ensuring you have the right to use, share, or modify any content, data, or materials you provide to us

Payments & Billing

Payment terms will be specified in your service agreement, proposal, or invoice. General terms include:

• Invoicing: We will invoice you according to the agreed schedule (e.g., upfront, milestone-based, monthly, or upon completion)
• Payment Terms: Payment is typically due within 30 days of invoice date, unless otherwise specified
• Late Fees: Overdue invoices may be subject to late fees or interest charges as specified in your agreement
• Subscriptions: For subscription-based services, fees are billed in advance on a recurring basis (monthly, quarterly, or annually) until cancelled
• Refunds: Refunds are provided only as explicitly agreed in writing. Work completed and expenses incurred are generally non-refundable
• Disputed Charges: You must notify us in writing of any disputed charges within 30 days of the invoice date

Failure to pay may result in suspension or termination of services. You are responsible for any taxes, fees, or charges imposed by your jurisdiction.

Intellectual Property

Client Materials

You retain all ownership rights to your existing materials, data, content, and intellectual property that you provide to us. You grant us a limited license to use such materials solely for the purpose of providing services to you.

Deliverables

Upon full payment, you will receive ownership or a license (as specified in your agreement) to deliverables created specifically for you, such as custom automations, configurations, reports, and client-specific work products.

However, general methodologies, templates, tools, frameworks, and pre-existing intellectual property used in creating deliverables remain the property of Steimel Solutions, unless explicitly transferred in writing. We may use anonymized learnings and methodologies for other clients.

Our Intellectual Property

Our website, branding, proprietary tools, processes, and general knowledge remain our exclusive property. You may not copy, modify, distribute, or create derivative works based on our intellectual property without written permission.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of our engagement. This includes:

• Business strategies, financial information, and trade secrets
• Customer data, employee information, and operational details
• Technical specifications, passwords, and access credentials
• Any information marked as confidential or that would reasonably be considered confidential

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law. We will take reasonable measures to protect your confidential information and use it solely for the purpose of providing services to you.

Acceptable Use

You agree not to use our services or website to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or illegal activities
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems or other clients' data
• Interfere with or disrupt our services, servers, or networks
• Use our services to infringe on intellectual property rights
• Harass, abuse, or harm others
• Collect or harvest information about other users without consent

Violation of these acceptable use provisions may result in immediate termination of services and legal action.

Third-Party Tools

Our services may integrate with or rely on third-party platforms, tools, and services, such as Make.com, Google Workspace, Meta Business Suite, and other automation and marketing platforms. You acknowledge that:

• Your use of third-party tools is subject to their respective terms of service and privacy policies
• We are not responsible for the availability, functionality, or performance of third-party services
• Changes to third-party services may affect our deliverables or require additional work
• You are responsible for maintaining valid accounts, licenses, and subscriptions for third-party tools as needed
• We disclaim any liability arising from third-party service failures, changes, or discontinuations

We will work with you to select appropriate tools and manage integrations, but ultimate responsibility for third-party tool compliance and costs rests with you.

Disclaimers

No Guarantee of Results: While we strive to deliver high-quality services and outcomes, we do not guarantee specific business results, revenue increases, cost savings, or performance metrics. Business outcomes depend on numerous factors beyond our control.

Informational Content: Information on our website and in our communications is provided for informational purposes only and does not constitute professional advice unless explicitly agreed in a service agreement.

"As Is" Website: Our website is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or secure.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Steimel Solutions, its affiliates, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our services or deliverables
• Your violation of these Terms or any applicable law
• Your infringement of any third-party rights
• Content, data, or materials you provide to us
• Your failure to obtain necessary permissions or licenses

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

Termination

Either party may terminate services at any time with written notice, subject to the terms of any specific service agreement:

• By You: You may cancel services by providing written notice. You remain responsible for fees for work completed and expenses incurred up to the termination date
• By Us: We may terminate services immediately for breach of these Terms, non-payment, or other material violations. We may also terminate with reasonable notice for convenience
• Effect of Termination: Upon termination, your right to use our services ceases immediately. Sections of these Terms that by their nature should survive (such as payment obligations, intellectual property, confidentiality, and indemnification) will continue to apply

For subscription services, cancellation takes effect at the end of the current billing period unless otherwise specified.

Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, USA, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our services shall be resolved exclusively in the state and federal courts located in New Jersey, and you consent to the personal jurisdiction of such courts.

Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated "Last updated" date. For existing clients, we will provide reasonable notice of material changes that affect ongoing services.

Your continued use of our services after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of our services.

Contact

If you have questions about these Terms of Service, please contact us: